No, Genpact is not an Indian company. Genpact is an American multinational company that specialises in the field of information technology services, outsourcing, and consulting. Genpact was established in year 1997 as an operating part within General Electric but became an independent entity in 2005. Genpact is located in Bermuda but is headquartered within New York City, United States.

Genpact offers a wide range of services that include business process management digital transformation IT services including analytics and finance data analytics and supply chain management customer service as well as artificial intelligence. Genpact serves a variety of industries, such as manufacturing and retail, healthcare finance and technology. Genpact has operations in a variety of countries around the world and has India as its primary center of operations.

Company History

Genpact was established in the year 1997 as an entity to General Electric in India and was renamed GE Capital International Services. It was established within Gurgaon, India by providing business outsourcing services such as customer service, finance, and accounting to GE’s global business. GECIS was rapidly growing by establishing delivery centers in other cities in India and in other countries, such as China in China and Mexico. By the year 2001, the firm was handling a variety of services, including support for IT, analytics as well as supply chain administration for GE.

In the year 2005 GE separated from GECIS and formed an independent company called Genpact. By the year 2010, Genpact had diversified its services across multiple industries such as healthcare, banking insurance, manufacturing and healthcare. In addition to increasing the size of its India business, Genpact opened new delivery centers across Latin America, Romania and Philippines.

In 2016-20, Genpact ventured into artificial intelligence, cloud technologies, and robotic process automation.

Current Status

Genpact operates in more than 30 countries and has major distribution centers located in India, United States, Philippines, Mexico and Eastern Europe. Genpact has a workforce of more than 125,000 people, with the majority of the employees in India. The company provides services to clients across a variety of industries, including financial services, healthcare manufacturing, insurance and manufacturing.

Genpact has announced recently the launch of a brand new AI solution specifically for the insurance industry. It’s designed to simplify personalisation customer experience, risk assessment for insurance companies.

Future Outlook

Genpact is looking to grow at a rapid pace thanks to AI solutions as well as digital operations and high-end technological solutions. Genpact is likely to boost its growth and profits over the next couple of years, fueled by the increasing demand for AI-powered services across various sectors, including insurance and financial services.